Return & Exchange Policy

Eligibility for returns

• Items may be returned within 15 days from the date of delivery.
• Sale or promotional items must be returned within 3 calendar days of delivery.
• Returned items must be:
  • Unused and unworn
  • In their original condition and packaging
  • Accompanied by the original invoice or receipt
  • Complete with all accessories such as leather tags, dust bags, authenticity cards and any other items provided at delivery
• Approved returns will be refunded to the original method of payment only.
• Store credit is not provided under any circumstances.
• Once refunded, customers may place a new order for the desired item on our website.

Non-returnable & restricted items

• Monogrammed or personalised items are strictly non-returnable.
• Lingerie and men's underwear are non-returnable, non-exchangeable and non-refundable for hygiene reasons.

In such cases, customers must notify Shop Triumph within 15 days of delivery and return the item in-store in its original condition and packaging, with the receipt and a valid ID.

Defective or incorrect items

If you receive a defective product or an incorrect item, please contact Shop Triumph within 24 hours of delivery. Kindly include your order number in the email or have it ready when calling.

Condition & restocking

• Items that are used, worn, damaged, soiled or altered after delivery are not eligible for return.
• If an item is returned in a compromised condition, a 50% restocking fee may be deducted from the original purchase price.

How to return an item

Returns must be made in person at the Blue Salon showroom, C-Ring Road, Doha, Qatar. Please follow the steps below.

1. Pack the product(s) securely, in the original packaging if possible. Include all paperwork, parts and accessories. All products must be unused.
2. Enclose the invoice or receipt.
3. Present the package to the Triumph section at the showroom.
4. Keep your order number so you can follow the status of your return.

Once your item has been returned, please allow 3–5 business days for the showroom to inspect, scan and process the return. The time it takes for the refund to appear on your credit card statement depends on your bank.

Refunds

• Refunds are issued only to the original payment method.
• Refunds may take up to 7 days after the return has been approved.
• We will keep you updated throughout the process so you always know your refund status.

Cancellation policy

• Orders may be cancelled only before dispatch from our warehouse.
• If payment has already been made, the refund will be processed to the original payment method.
• Once an order has been dispatched, cancellation is no longer possible.